Archives: FAQ

CAN I ORDER MORE LATER?

Absolutely. Most customers begin with a small deployment before expanding.

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WHAT IF I CHOOSE THE WRONG ACCESSORY WHEN ORDERING?

Don’t worry. Every order is reviewed and before dispatch. We will contact you if there are any obvious anomalies. If…

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WILL PAYMENT BE REQUIRED AS SOON AS I ORDER?

No. We’ll review your order and contact you to confirm details. Once confirmed, we’ll invoice you.

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WHAT TREE PLANTING TOOLS DOES IT FIT TO?

The STA explorer mounts on a ‘sled’. The sled is strapped to the tree planting tool shaft. So any tree…

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IS THE TREE PLANTING DEVICE DIFFERENT TO THE SPRAYING DEVICE?

No. The standard STA explorer can be used for both spraying and tree planting and changed between each making your…

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WHAT COUNTRIES IS IT AVAILABLE IN?

Common countries we ship to include Australia, New Zealand, Canada, USA, some regions of South America and Europe. We do…

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WILL I KNOW HOW BIG WEED PATCHES ARE?

Yes. The STA logger estimates the weed sprayer footprint (spray zone) when you pull the trigger. This data is represented…

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CAN I MAP DIFFERENT WEED SPECIES?

Yes. The selector switch allows the user to map up to three different weed species (or categories of weeds). These…

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CAN I USE IT FOR WEED MAPPING?

Yes, the STA logger is designed to map weeds while you spray. Categorise different weed species using the selector switch…

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WHAT TYPE OF WIFI DOES THE STA LOGGER USE?

The STA loggers use 2.4 GHz WiFi. Your modem will need to be compatible.

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DOES IT HAVE A FLOW METRE?

No. During the design of the STA logger, we considered this component but decided not to include it for the…

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DO YOU OFFER SUPPORT?

Yes. A subscription includes support. Contact support@terralabgis.com for assistance.

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DO YOU HAVE SPARE PARTS?

Yes, we have spare parts on hand. View them at stalogger.com/blog/spare-parts/ or contact support@terralabgis.com to inquire.

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WHAT IS TERRALAB?

TerraLab is the name of the organisation that created and maintains the STA loggers.

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HOW LONG WILL IT TAKE TO GET ONE?

It depends on the quantity and complexity of the order. For small, standard orders we usually have stock on hand…

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WHERE ARE THEY MADE?

STA loggers are designed and assembled in Australia.

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CAN I DOWNLOAD THE DATA?

Yes. The web application allows you to export limited sets of data to a range of filetypes such as csv,…

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HOW DO I VIEW THE DATA?

When you purchase a valid subscription, you will be given access to a web based app that you view through…

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CAN I MOVE IT TO OTHER LOCATIONS AND UPLOAD VIA OTHER WI-FI ACCESS POINTS?

The unit needs to be connected to a single Wi-Fi access point. If you need to change the access point,…

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HOW DOES IT UPLOAD TO THE CLOUD?

The unit works offline meaning it does not need cellular coverage. When the unit is connected to a charger, it…

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