FAQ

Frequently Asked Questions

  • CAN I DOWNLOAD THE DATA?

    You can export the raw data to .csv. Processed data download (track lines and spray areas) can be enabled if you contact support. Though, for most visualisation and map production purposes, this isn’t required.

  • CAN I MOVE IT TO OTHER LOCATIONS AND UPLOAD VIA OTHER WI-FI ACCESS POINTS?

    The unit needs to be connected to a single Wi-Fi access point. If you need to change the access point, it can be done through the settings but changing frequently is not recommended.

  • CAN I RENT A LOGGER?

    This is something we are currently considering. If you want to investigate renting loggers for short term projects, please contact us.

  • WHY IS THE HIGH-VOLUME VERSION MORE EXPENSIVE?

    The high-volume version has additional clamps for fixing the unit to the hose and has a lower minimum purchase quantity (2) than the backpack version.

  • CAN I USE THE LOGGER WITHOUT A SUBSCRIPTION?

    No. The subscription enables the upload, processing, data storage and availability of maps. Without it, none of these processes will work. It is against the terms of use to use the device without a subscription.

  • CAN IT BE USED ON BOOM SPRAYERS?

    While it wasn’t designed for boom spraying applications, some users have adapted it for this purpose. This usually requires some degree of customisation on the part of the trigger mechanism. Contact us to discuss your options.

  • DO YOU HAVE SPARE PARTS?

    Yes, we have spare parts on hand. Contact support@terralabgis.com to inquire.

  • DO YOU OFFER SUPPORT?

    Contact support@terralabgis.com for assistance.

  • HOW DO I VIEW THE DATA?

    When you purchase a valid subscription, you will be given access to a web based app that you view through your browser. Data can be viewed in the field through the ArcGIS Explorer app (iOS, Android and Windows).

  • HOW DOES IT UPLOAD TO THE CLOUD?

    When the unit is connected to a charger, it will search for its home Wi-Fi access point and upload the data. You must have sufficient Wi-Fi signal at your point of charging.

  • HOW LONG WILL IT TAKE TO GET ONE?

    It depends on the quantity and complexity of the order. For small, standard orders we will have stock on hand to ship immediately. For larger or custom orders there is some lag time as we will assemble to order. Once payment is made, it usually takes about a month. Longer delays can occur but are irregular.

  • HOW MUCH DOES IT COST?

    Refer to the pricing page.

  • IS THERE A MINIMUM PURCHASE QUANTITY?

    Yes. For backpack sprayers, the minimum quantity is 4. For high-volume sprayers the minimum quantity is 2.

  • WHAT IS TERRALAB?

    TerraLab is the name of the organisation that created and maintains the STA loggers.

  • WHAT SPRAYERS CAN IT FIT TO?

    It is designed to fit to backpack sprayers, vehicle mounted (high-volume) sprayers and ATV’s. Though, the fittings are specific to certain spray handles. Currently supported spray handles include the Solo sprayer shut-off valve, the QuikSpray Turbo 400 and the Hudson 38505 Ges heavy duty spray gun. The list of supported spray handles is constantly updating so please check your brand with us. If you require STA loggers for unsupported spray handles, we can customise our fittings for your needs.

  • WHERE ARE THEY MADE?

    STA loggers are designed and assembled in Australia. Parts come from all over the world.

  • WHY IS THE FIRST YEAR PRICE HIGHER?

    The first year price includes the cost of the hardware plus the subscription.

  • WHY IS THERE A COST PER YEAR?

    The STA logger is not just the hardware, but also the cloud based processing, storage, web and mobile tools and support. The STA logger will not work without the subscription.

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